MOQO
Recommended Providers
Overall Rating
Distribution of rating stars
STARS | PERCENTAGE | DISTRIBUTION |
---|---|---|
5 Stars | 27.3% |
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4 Stars | 0% |
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3 Stars | 0% |
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2 Stars | 9.1% |
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1 Star | 63.6% |
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Profile Overview
About MOQO
Scooter, bike or car sharing, with just a few vehicles or a large fleet - in just a few weeks you can become a shared mobility provider.
Contact the vendor and get feedback on your queries in a timely manner.
Locations
Aachen
Vaalser Straße 17Expertise
- App Development Company: 50%
- Branding: 50%
Mobile OS
- Android: 50%
- iOS: 50%
Contact the service provider and receive an appropriate offer in a timely manner.
Reviews
Integrated Reviews
Worst company ever
0Super practical and uncomplicated. The customer support is also totally great. Absolutely recommendable!
0Hello Helen Frederike Germann, Thank you for the positive review. We are pleased that we were able to help you and that you hopefully had fun and success with your provider's vehicles. Best regards from Aachen, Stefan
I downloaded the MOQO app only to discover during registration that I can only pay by credit card or SEPA. SEPA via Klarna. No thanks! When registering, I entered my driver's license number and had to validate it later. Why not immediately by uploading the photo of the driver's license. Then I read through the reviews and thought, oh dear, I'd rather save myself the trouble of renting a van. Because how do I want to insure myself against previous damage to the vehicle? Should I take photos of all sides and corners of the vehicle? What if the previous owner simply writes that everything is OK and I take over the vehicle with someone else's damage? Why can't a Bauhaus employee confirm that the vehicle is ok on site? That would offer security and save the process of lengthy communication via email or app. Digitalization ok but too many errors that can occur for which the customer has to pay and prove. I deleted the MOQO again. Too bad Bauhaus that you can't rent out your rental vans on site like Hornbach.
0Absolutely inculcating sap store. I booked a vehicle at 16:15 until 22:15. The vehicle was back in the yard at 21:12, i.e. after 5 hours. Nevertheless, I was charged for 6 hours and 1 partial hour. Even if the vehicle was charged until 22:15, I wonder where this 1 partial hour comes from. I find the service via the contact persons much more interesting. You are contacted by e-mail and get prefabricated answers and no reaction to the existing problem. Apparently they simply don't reply if they don't feel like it and just leave the customer out in the cold. I will definitely not be renting a car through MOQO again.
1Too bad, didn't want to leave a bad review, although I recently had to walk through the rain to look for a car that was in the wrong place, not as indicated in the app, but 300m further. Today, I forgot to remove the e-car cable (I don't drive an e-car, have never removed an e-car cable) and so reported a "damage". I apologized over the phone and then went on with another provider. Suddenly a bad-tempered guy calls me and blocks my account access. customer-oriented work is different! The idea is great, the execution not so, if I look at the other reviews, reviews will be deleted when my account access is back, I know now that it was the cable;)
0Customer service, activation, app all a disaster. Hands off it !!! Additionally a cost trap . 100€ penalty for late return. You are also not warned beforehand . Rip-off
1So I can't understand all the displeasure here.all the reviews here are clearly directed at the sharing partners, such as Bauhaus.Moqo only provides the platform for this and the mistake is almost always made by the providers, e.g. Bauhaus.I have only had positive experiences with the platform so far and above all I can praise the very nice and competent customer service.I felt very competently looked after by Kilian.keep it up, dear MOQO team.
0In a word: impossible. Unfortunately, Bauhaus has outsourced its rental to this provider. Registration, activation & validation is a complete disaster. You have to switch between app and web to log in: - Password repetition to avoid typing errors: no display. - Booking via the web without using an app: not possible. - User-friendliness of the app: unsatisfactory. No direct overview of time slots for the desired vehicle, instead try & error. Background: We wanted to move our purchase by truck from Bauhaus as usual. Unfortunately, registration is only possible via Moqo. Order fixed at Bauhaus, home and new registration at Moqo...but reservation: no show. Reservation only possible after validation; either via 'online' validation, which is only possible from Mon-Fri 8am-5pm, or again on site at the Bauhaus. Why not simply reserve and then validate on site? Never mind. After the back and forth, the vehicle was out of stock at the desired time, the order was canceled and Hornbach delivers free curbside for 10 euros more. Sorry Bauhaus, but supplier errors can be corrected. Until then, this is a good example of a bad improvement.
1Hello Roswitha Fleischer, we would like to better understand what has happened here in order to clear up the problems. Would you help us with this? If so, we would like to conduct an interview with you to better understand your points. To do so, please contact us at [email protected] with the subject "User interview". Best regards, Stefan
Ladies and Gentlemen I have reserved a vehicle for today at the appropriate Bauhaus. NOM-XZ 226 (100101041242) 08:00-10:30 I arrived punctually at 08:00 a.m. in the parking lot with my purchased items and found that the Sprinter was not there. I contacted customer service, who told me that the previous customer was 27 minutes late. I was told to contact them again if the van was still not there at 08:30. So I waited in the parking lot with my items. At 08:30 my order was canceled from their side because "I had not started my booking" I then contacted customer service again - I was told that they were trying to reach the driver and would get back to me. At 8:40 a.m. I called again and ended up with a colleague who told me that it was not possible to reach previous customers - and that I would have to take care of everything myself because they could not help me. When I called again, the colleague from the first call was on the line again - who said that I had given her the wrong mobile number, which is why I couldn't be reached. So I took the goods back to the DIY store, where I was told at the checkout that the vehicle was being serviced and that they were wondering how I could book the car. I then drove almost 8km through the city, as luckily there was still a vehicle available at the other DIY store. I reserved this for a longer period of time as you apparently can't rely on a reservation confirmation. NOM-XZ 271 (100101052344) 09:05-12:34 The transport with this vehicle worked, but with enormous expenditure of time and more kilometers. I returned the car early and ended the rental. - I now receive an invoice in which I am charged for the entire booking period. Returned at 10:15 am. Some concession on your part would be appropriate. The customer service provided here is an outrage.
0Hello T K, unfortunately I have to agree with you unreservedly on all points. Thank you especially for the comprehensive presentation. We will take this up with the vehicle provider so that they can improve their processes. The reservation of a vehicle in maintenance should not have happened. A brief note on your rating: We, MOQO, are the software provider through which Bauhaus makes its vehicles available. However, according to your information, the 1-star rating is based on the provider's service. I understand your displeasure, but perhaps you could reconsider whether the one star for the software is appropriate. Best regards from Aachen, Stefan