GALAXUS
Recommended Providers
Overall Rating
Distribution of rating stars
STARS | PERCENTAGE | DISTRIBUTION |
---|---|---|
5 Stars | 28.7% |
|
4 Stars | 1.9% |
|
3 Stars | 2.5% |
|
2 Stars | 5.6% |
|
1 Star | 61.2% |
|
Profile Overview
Feedbax Awards
Service providers ranking among the top 20 in our directories are awarded our Top Vendor recognition for the respective directory.
About GALAXUS
Digitec Galaxus is the largest and most successful e-commerce company in Switzerland. We consistently focus on Swiss quality and are growing rapidly - even beyond the country's borders. We have been in Germany since 2018. Galaxus.de is the name of our start-up, with which we want to win over the German online shopping community from Hamburg and Krefeld. Our product range is growing rapidly: you can already shop for one million products at galaxus.de. More than 700,000 Germans have already shopped at galaxus.de. In 2021, we could turn over more than 100 million euros in Germany for the first time.
Contact the vendor and get feedback on your queries in a timely manner.
Locations
Hamburg
Schützenstraße 5Reviews
Integrated Reviews
As an entrepreneur, I can only strongly advise against ordering from Galaxus for amounts over 500 euros. Galaxus only insures shipments up to 500 euros as standard. If the goods are lost in transit, the customer bears the sole risk. There is no option to insure the goods for a higher amount during the ordering process. In my case, a shipment worth over 1500 euros never arrived and disappeared at DHL. I have to pay the bill! So, never order from Galaxus again!
Ordered on 6.4.24 and paid directly. Delivery would be by 19.4.2024 at the latest. No problem, I have taken this into account and am still well on schedule. There are no further emails, no information. I think everything is going as planned. On April 19, I contact customer service to ask when I can expect my order. The answer? There is currently no delivery date for one of the two items and the other is waiting to be shipped. No customer information, no notification - nothing. Who knows if anything would have arrived at all. Hurray for paying with PayPal so that I at least get my money back.
Great responsive service. The hotline is easy to reach and very solution-oriented. I have never experienced this with any other online retailer. The very best!
Very bad experience. I bought two computers and only received one. The weight of the box was only the weight of one computer but they just refused to admit it. They also said they would go to the logistics company for verification. I asked them to resend one machine, but they actually said they had sent two machines and they were already activated. I said it was impossible, you can just block the other machine, and there was no response . Be careful. Do not buy here.
Returns processing takes a long time.
Delivery time very long, no notification when delivery will be made. No reply to email.
Intel Cpu I5 11th generation. Delivery super fast, ordered in the afternoon, delivered the next morning at 9am by UPS. The goods were flawless, just as described
Very good company it takes a while with the refund but the site always has good prices and delivers reliably
Perfect device Fast delivery Good packaging
Completely contradictory information on returns. Credit notes are only processed after the 1st payment date with Klarna. Never order there